Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
As part of the Epic team, you will be expected to be proficient in all critical functions of the application development and will champion methodologies with a deep understanding of best practices to ensure that quality standards are met. We believe for success you should have flexibility, possess a positive outlook, discernment, and inspire change within a fast-growing environment. This team directly impacts the lives of our healthcare delivery patients by creating systems that allow for efficient, quality, and safe healthcare delivery. You can work knowing you are helping many people each day. The Analyst position exists to successfully execute projects / initiatives in an information technology (IT) department. You will coordinate team or group activities with CVS Health and vendor staff resources. You will provide guidance and direction to project teams on planning and execution of projects, technical and functional standards and practice, process and procedures, and quality and safety processes. You will participate in quality improvement activities for the CVS organization.

As an Analyst, your tasks will include, but are not limited to

- Design and develop and facilitate deployment of the quality and safety initiatives

- Oversee build and maintenance of Epic environments, related in particular to Medical Affairs safety efforts

- Facilitate communication and problem solving sessions to identify, scope and plan for safety mitigation plans

- Maintain comprehensive documentation of materials and methodologies, user guides, and support resources
- Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
- Lead documentation efforts for discovery and implementation
- Ensure requirements and future state workflows are clearly defined

- Support development of Quality and Safety Governance and guidance group supporting both Oak Street Health and all CVS business units

- Work with across the CVS enterprise to identify tasks and associated business units impacted by quality & safety efforts
-Support execution of vendor upgrades, system changes and environment maintenance procedures. This role requires you to work with matrix style teams including providers, project managers, technical resources, Subject Matter Experts (SME), business stakeholders, and vendor representatives to document the business and functional requirements, system specifications, and testing attributes & results. This will result in you to also
- Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes

- Identify and document process and data gap

You will also participate in the creation and completion of project related deliverables including:
− Use Cases
− Business requirements
− Technical specifications
− Scope documents
− Gap analysis
− Impact assessment
− Test scripts

To be successful you should have:

• Strong experience configuring, designing, and supporting an Epic solution
• Previous application configuration experience
• Knowledge of Ambulatory workflows and quality and safety initiatives
• Experience in test planning & execution, test case development, and meeting project quality requirements
• Experience working on large projects, strong knowledge of clinical applications and understanding of the healthcare IT industry

• Understanding of configurable applications and monitoring practices
• Analytical, problem resolution and interpersonal skills
• Ability to bridge communication among technical and nontechnical project staff and customers

Knowledgeable in instructional design methodologies and adult learning principles

Required Qualifications

• Experience: Minimum of five (5) years of related experience is required.
• Certification(s): Two or more of the following Epic Certifications:
  
  • EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM (Health Information Management), MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders

Education
Bachelor's degree is required or equivalent experience.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$83,430.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.